Jewellery Point of Sale – Terms & Conditions
Jewellery Sales
By purchasing jewellery from Ultimate Dresses, you agree to the following terms and conditions.
1. All Sales Are Final
For hygiene reasons, all jewellery sales are final. We do not offer refunds or exchanges unless the item is faulty or not as described.
2. Faulty Items
If you believe your jewellery is faulty, please contact us within 30 days of purchase with your proof of purchase. Faulty items will be assessed, and where appropriate, we will offer a repair, replacement, or refund in accordance with your statutory rights under the Consumer Rights Act 2015.
3. Hygiene Policy
For hygiene reasons, earrings cannot be returned or exchanged unless they are proven to be faulty.
4. Product Care
Our jewellery should be handled with care. To help preserve its appearance:
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Avoid contact with perfumes, lotions, hairspray and other chemicals.
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Remove jewellery before swimming, showering, exercising or sleeping.
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Store jewellery in a clean, dry place away from direct sunlight.
Damage caused by improper care, accidents, normal wear and tear, or misuse is not considered a manufacturing fault.
5. Colour & Appearance
We make every effort to accurately display our jewellery. However, colours, finishes and materials may vary slightly from photographs due to lighting, screen settings and the handmade nature of some products.
6. Gift Purchases
Gift recipients are covered by the same terms and conditions as the original purchaser. Proof of purchase is required for any claim relating to a faulty item.
7. Proof of Purchase
Please retain your receipt as proof of purchase. We may be unable to process any claim without valid proof of purchase.
8. Your Statutory Rights
These terms do not affect your statutory rights under UK consumer law.
Thank you for shopping with Ultimate Dresses. We appreciate your custom and hope you love your jewellery.